Privacy Policy

Welcome to Ward Heating & Cooling Inc.. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.

Personal Data We Collect

We collect various types of personal data, including:

• Name
• Email address
• Phone number
• Address information
• Service-related details

Collection Methods

We collect personal data through:

• Online forms
• Cookies and web tracking technologies
• Direct interactions such as calls, emails, or service requests
• Third-party services when applicable

Purpose of Data Collection

• Provide and manage HVAC services
• Process service requests and appointments
• Send updates and notifications
• Improve customer experience
• Comply with legal obligations

Data Sharing

• We may share data with trusted service providers who assist in operations
• We may disclose information when required by law
• We do not sell your personal data

Data Storage and Deletion

Your data is stored securely and retained only as long as necessary for business or legal purposes. When no longer needed, it is securely deleted using industry-standard methods.

Data Security

We implement security measures such as encryption, access controls, and monitoring to protect your personal information.

User Rights

• Access your personal data
• Request corrections or deletion
• Request limitations on data processing

To exercise these rights, contact us at office@wardhvac.net.

Opt-Out Options

• Adjust browser or account settings
• Use opt-out links in emails or messages
• Contact us directly

SMS Messaging Terms

Consent for SMS Communication

By providing your phone number, you consent to receive SMS communications from Ward Heating & Cooling Inc..

Types of Messages

• Appointment updates and service reminders
• Customer support messages
• Job application updates (if applicable)

Messaging Disclosures

• Message and data rates may apply
• Message frequency may vary
• Text “STOP” to opt out
• Text “HELP” for assistance

Third-Party Services

For more information, please review third-party privacy policies when applicable.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Information

If you have questions, contact us at:
Email: office@wardhvac.net
Phone: 314-382-2888

Last Updated: 2026